Refund policy

Bondi Blooms Refunds & Returns Policy

Return requests are handled in line with the provisions of the Australian Consumer Law.

If your order arrives faulty, damaged or incorrect, we will always work with you to make it right. For change-of-mind returns, we offer limited returns on unopened items as outlined below.

Faulty, Damaged or Incorrect Items (Free Returns)

If your item is faulty, damaged in transit, or you receive the wrong product, we will offer a replacement or refund and cover the cost of return shipping where required.

Please contact us within 7 days of receiving your order and include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Email: hello@bondi-blooms.com.au

If your return is accepted due to a fault or damage, we will provide instructions and, where applicable, a prepaid return label. Items sent back to us without first contacting us may not be accepted.

Change of Mind Returns

We understand that sometimes you may change your mind.

For change of mind, we accept returns on a limited basis, subject to all of the following conditions:

  • You contact us within 30 days of receiving your order

  • The item is unused, unopened, and in its original packaging

  • The product and packaging are in resaleable condition

For change-of-mind returns:

  • Return postage is the responsibility of the customer

  • Original shipping costs (if any) are non-refundable

Once we receive and inspect the returned item, we’ll let you know if your return has been approved. Approved refunds will be processed to your original payment method.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Products that have been opened, sprayed or used

  • Fragrances or beauty items that have been tested or partially used

  • Custom, promotional or clearance items

  • Gift cards

If you’re unsure whether your item is eligible for return, please contact us before sending anything back.

How to Request a Return

To start a return or report an issue, please contact us at:

📧 hello@bondi-blooms.com.au

Please include your order number and details of your request. Our customer care team will provide instructions on how and where to send your item, if applicable.

Items sent back to us without first requesting a return may not be accepted.

Refunds

Once your return is received and inspected, we’ll notify you by email to confirm approval or rejection of the refund.

If approved, a refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear, as processing times may vary between banks and payment providers.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at hello@bondi-blooms.com.au